Telephone Transactions
Taking and placing telephone orders in real-time has
never been easier. UPS offers a scalable system that functions well
under heavy loads to process credit card transactions, as well as cheques
(on qualifying accounts).
Customer Retention
For telephone orders the UPS system allows the user to
save a personal identification number (PIN) in our system to bring up
their profile at a later date. Using their telephone number and
PIN, they can avoid repeating credit card information or shipping information
if it has not changed since their last order, and speed the process for
call-centre employees. This system also encourages users to return
to the same merchant so as to avoid wasting time repeating information
over the phone. Additionally, customers who have purchased in the
past from a different UPS merchant can reuse their information using their
telephone and PIN to complete their order with a new merchant, and
the form automatically fills out in our system.
Merchant Console for Telephone Transactions
From the Merchant Console, it is possible to place telephone transactions. Our
system identifies the type of orders going through and automatically takes care of authorizing the payment,
clearing the payment, and applying it to your merchant account in real time. From the Merchant
Console, merchants can assign users and passwords to access terminal software for agents placing orders over
the phone.
Agent Access
This system can function well over existing ADSL or T1 lines with 1-50 agents. For
higher than 50 agents, UPS provides an in-house server which allows up to 1000 agents to access the system
at one time during high call volumes. For merchants with 1000+ agents, UPS offers in-house round-robin
server-configurations as well as other server options to handle the volume required, and our network team
will help facilitate network connectivity through our various network providers. All information sent
back and forth between our system and the terminals placing orders is at SSL 128 bits or higher.
Server to server connectivity is usually at encryption much higher than 128 bits facilitating an enhanced
virtual private network with constant streaming traffic for enhanced performance and reliability.
|
